At Room Essentials, we’re committed to making your home decor shopping experience seamless from delivery to your complete satisfaction. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping:

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipping

Free Shipping:

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping

Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on your location and customs processing.

Easy Returns & Exchanges

We want you to love your Room Essentials purchases. If you’re not completely satisfied, you may return most items within 15 days of delivery.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Return Shipping: Customer responsibility (original shipping fees are non-refundable)
  • Refund Method: Original payment method
  • Processing Time: 5-7 business days after we receive your return

Step-by-Step Return Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Room Essentials Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. The details are as follows:
– Product Name:
– Reason for Return/Exchange:
– Preferred Resolution: [Refund/Exchange for (specify product if exchanging)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping address
  • Special instructions if needed

Step 3: Package and Ship Your Return

Please include in your return package:

  • The item in its original condition with all packaging
  • A copy of your order confirmation or packing slip
  • The RMA number we provide in our email

Note: We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5-7 business days to your original payment method (Visa, MasterCard, JCB, or PayPal). The refund timing depends on your bank or payment processor.
  • Exchanges: We’ll ship your replacement item within 1-2 business days after receiving your return. Standard shipping times apply.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Bed Pillows (due to hygiene concerns)
  • Bathroom Rugs & Mats that show signs of use
  • Bed Blankets & Comforters that have been removed from original packaging
  • Any item not in its original condition, damaged, or missing parts

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges.

Contact us at:

  • Email: [email protected]
  • Mail: Room Essentials, 2396 Pretty View Lane, Cobb Mountain, US 95426

We typically respond within 1 business day.

Thank you for choosing Room Essentials for your home decor needs!