At Room Essentials, we want you to be completely satisfied with your home decor and furniture purchases. If you’re not happy with your item, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Our Return Policy At a Glance

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Return Shipping: Customer pays return shipping (original shipping fees are non-refundable)
  • Refund Method: Original payment method
  • Processing Time: 5-7 business days after we receive your return

How to Return or Exchange an Item

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Room Essentials Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. The details are as follows: – Product Name: – Reason for Return/Exchange: – Preferred Resolution: [Refund/Exchange for (specify product if exchanging)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping address
  • Special instructions if needed

Step 3: Package and Ship Your Return

Please include:

  • The item in its original condition with all packaging
  • A copy of your order confirmation or packing slip
  • The RMA number we provide in our email

Note: We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5-7 business days to your original payment method (Visa, MasterCard, JCB, or PayPal). The refund timing depends on your bank or payment processor.
  • Exchanges: We’ll ship your replacement item within 1-2 business days after receiving your return. Standard shipping times apply.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

  • Bed Pillows (due to hygiene concerns)
  • Bathroom Rugs & Mats that show signs of use
  • Bed Blankets & Comforters that have been removed from original packaging
  • Any item not in its original condition, damaged, or missing parts

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damaged item and packaging
  3. We’ll arrange for a replacement or refund at no additional cost to you

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Room Essentials, 2396 Pretty View Lane, Cobb Mountain, US 95426

We typically respond within 1 business day.