Welcome to Room Essentials’ FAQ section! We’ve compiled answers to the most common questions about our affordable home essentials, delivery options, and customer service. Whether you’re a college student decorating your first dorm or a homeowner refreshing your space, we’re here to help.

Product Questions

What types of products does Room Essentials offer?
We specialize in affordable, stylish home essentials including accent rugs, area rugs, bar stools, bathroom accessories, bedding sets, bedroom furniture, bookshelves, chairs, desks, dorm decor, and much more. Our collection is designed to help you create comfortable, functional spaces without breaking the bank.
Are your products suitable for small spaces like dorm rooms?
Absolutely! Many of our products, especially in our Dorm Decor and Space-Saving Furniture categories, are specifically designed for small spaces. Our cube organizers, compact desks, and multi-functional furniture pieces are perfect for dorm rooms and apartments.
What’s the quality of Room Essentials products?
We pride ourselves on offering products that combine affordability with quality. While we may not be luxury brands, all our items are carefully selected for durability and style. Our bedding sets, for example, use comfortable fabrics that withstand regular washing, and our furniture is built for everyday use.

Shipping & Delivery

What shipping options do you offer?
We provide two convenient shipping options:
– Standard Shipping ($12.95): Fast & reliable delivery via DHL or FedEx in 10-15 business days after processing
– Free Shipping (orders $50+): Budget-friendly delivery via EMS in 15-25 business days after processing
How long does order processing take?
Our California team carefully prepares all orders within 1-2 business days. You’ll receive a shipment notification with tracking information once your order ships.
Do you ship internationally?
Yes! We proudly ship worldwide, except to some Asian countries and remote areas. During checkout, our system will automatically confirm if we can deliver to your location.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the delivery date for most items. To initiate a return, please contact our customer care team at [email protected]. Items must be in original condition with all tags attached.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store your full credit card details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.

Customer Service

How can I contact customer service?
Our friendly California-based team is happy to help! Email us at [email protected] for any questions about your order, products, or delivery.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm Pacific Time. Emails received outside these hours will be answered the next business day.
Where is Room Essentials located?
Our headquarters is at 2396 Pretty View Lane, Cobb Mountain, US 95426. All orders are processed and shipped from our California facility.

Still have questions? We’re here to help! Contact our customer care team at [email protected] for personalized assistance.